Forums/Terms and Policies
International Shipping Policy
Jamin
posted this on August 15, 2010 12:10
ktm-parts.com is now shipping to select countries worldwide. If you are a customer outside the United States, please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.
Terms and Conditions
- All International Orders must be placed online. Sorry, we will not be accepting international orders by phone.
- No returns accepted on any international order. No RMA will be issued for any item shipped outside the United States.
- Please understand that European (non-US) KTM models are much different than US models. Items such as Ignition, Exhaust and Carburetion will vary greatly. Therefore, items on this website are not guaranteed to fit your KTM. We always recommend purchasing your items through your local KTM dealer or KTM distributor in your country to ensure proper fitment.
- Select items may not be available for export. These items include but are not limited to KTM Hard Equipment, KTM Genuine Spare Parts, Motorex Oil, any type of oil or hazardous material, and KTM Motorcycles. You will receive a cancellation notice for any item that will not be included in your order. To ensure delivery of these items, please make sure to provide a valid US shipping address during checkout. For more options, see US Global Mail below.
- International Customer agrees to pay for the full amount of shipping charges. Shipping & Handling will be calculated and charged at the time of shipment. No free shipping on international orders. ktm-parts.com is currently using USPS Global Express Mail and UPS Worldwide Express/Expedited for International Shipments (subject to change). For estimated shipping charges, please see the chart below or contact help@ktm-parts.com for more information. All shipments originate from US Zip Code 25313. All shipping prices are subject to change.
- Due to customs, International Shipments may be delayed and no guarantee of delivery time can be offered.
- ktm-parts.com is not responsible for any taxes, fees, etc. charged by the courier or customs during customer delivery or pickup attempt. We will not change or alter the value of the items on the customs statement or invoice. All packages must be insured for the full amount.
- ktm-parts.com is not responsible for any lost, damaged or confiscated goods during shipping.
- ktm-parts.com is not responsible for abandoned or non-deliverable shipments. ktm-parts.com will not pay for return shipping or issue credit of any kind for abandoned or non-deliverable items. Please be sure that you have entered the correct shipping address to avoid this issue.
- Declined Credit Card Payment. If your credit card is declined for international shipping charges, we will notify you via email and update your Online Order Status. You will have 30 days to provide updated payment information at which point your order will be canceled and you will not be issued a refund.
- Google Checkout Orders. International customers using Google Checkout will receive a Google Checkout Payment Request for international shipping & handling charges. You will have up to 30 days to provide payment via the Google Checkout Payment Request at which point your order will be canceled and you will not be issued a refund.
| Package Weight (lbs.) | ||||||||
|---|---|---|---|---|---|---|---|---|
| Country | 1 | 2 | 3 | 5 | 8 | 10 | 15 | 20 |
| Australia | $34.00 | $39.00 | $43.00 | $53.00 | $67.00 | $76.00 | $99.00 | $122.00 |
| Brazil | $36.00 | $40.00 | $46.00 | $60.00 | $70.00 | $84.00 | $120.00 | $145.00 |
| Canada | $28.00 | $30.00 | $32.00 | $36.00 | $41.00 | $46.00 | $62.00 | $77.00 |
| Colombia | $34.00 | $40.00 | $44.00 | $58.00 | $76.00 | $87.00 | $109.00 | $147.00 |
| Denmark | $36.00 | $41.00 | $45.00 | $55.00 | $70.00 | $78.00 | $99.00 | $122.00 |
| Finland | $32.00 | $40.00 | $45.00 | $56.00 | $70.00 | $73.00 | $92.00 | $120.00 |
| France | $36.00 | $41.00 | $46.00 | $56.00 | $69.00 | $78.00 | $102.00 | $125.00 |
| Germany | $36.00 | $41.00 | $45.00 | $55.00 | $70.63 | $79.83 | $102.86 | $125.88 |
| Great Britain | $37.00 | $41.00 | $45.00 | $56.00 | $69.00 | $78.00 | $102.00 | $125.00 |
| Greece | $36.00 | $42.00 | $46.00 | $57.00 | $70.00 | $78.00 | $102.00 | $125.00 |
| Hong Kong | $33.00 | $39.00 | $43.00 | $53.00 | $66.00 | $77.00 | $98.00 | $125.00 |
| Israel | $39.00 | $43.00 | $50.00 | $62.00 | $79.00 | $91.00 | $120.00 | $151.00 |
| Italy | $37.00 | $42.00 | $47.00 | $56.00 | $70.00 | $78.00 | $102.00 | $125.00 |
| Japan | $33.50 | $38.00 | $43.00 | $52.64 | $66.44 | $75.65 | $96.10 | $121.70 |
| Mexico | $30.50 | $35.88 | $41.26 | $52.00 | $61.36 | $67.57 | $83.12 | $98.67 |
| New Zealand | $35.00 | $40.30 | $45.50 | $55.90 | $71.50 | $81.90 | $116.00 | $150.15 |
| Norway | $36.00 | $41.00 | $46.00 | $56.00 | $69.00 | $78.00 | $102.00 | $125.00 |
| South Africa | $40.00 | $46.00 | $50.00 | $56.00 | $79.00 | $91.00 | $120.00 | $150.00 |
| South Korea | $33.50 | $38.00 | $43.00 | $52.64 | $66.44 | $75.65 | $96.10 | $121.70 |
| Spain | $36.00 | $41.00 | $46.00 | $56.00 | $69.00 | $78.00 | $102.00 | $125.00 |
| Sweden | $36.50 | $41.00 | $46.00 | $56.00 | $69.00 | $78.00 | $102.00 | $124.00 |
| Switzerland | $36.50 | $41.00 | $46.00 | $56.00 | $69.00 | $78.00 | $102.00 | $124.00 |
| Turkey | $32.89 | $34.80 | $39.25 | $47.95 | $61.40 | $75.35 | $97.75 | $120.15 |
* Estimated prices do not include insurance.
| Package Weight (lbs.) | ||||||||
|---|---|---|---|---|---|---|---|---|
| Country | 1 | 2 | 3 | 5 | 8 | 10 | 15 | 20 |
| Australia | $100.43 | $63.00 | $71.25 | $87.67 | $111.62 | $127.50 | $163.48 | $196.04 |
| Canada | $15.05 | $16.32 | $17.65 | $20.10 | $23.82 | $26.40 | $32.85 | $40.22 |
| Mexico | $76.38 | $46.07 | $54.59 | $66.25 | $83.45 | $93.46 | $112.10 | $128.19 |
* Estimated prices do not include Insurance, Dimensional Weight or Extended Area Surcharges.
** Service to Canada is via UPS Standard to Canada.
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