Forums/FAQ: Frequently Asked Questions

Orders: How do I return an item?

Jamin
posted this on August 15, 2010 13:40

If you have ordered the wrong part, or the wrong part has been sent, you need to return this item. Here is our Return Policy:

We realize that returns are inevitable. If you have ordered the wrong part, or the wrong part was sent to you by mistake, you are able to return the part within 30 days of invoice.

If this happens to you, promptly e-mail help@ktm-parts.com to receive an RMA Number.

Return Guidelines

  • No returns will be accepted without a Return Merchandise Authorization (RMA) Number. To obtain an RMA Number, please call 1-304-932-0437 or e-mail help@ktm-parts.com
  • Please send all returns to the address on your invoice.
  • All returns must include a copy of your invoice or YOUR REFUND WILL NOT BE PROCESSED!
  • We DO NOT pay for return shipping under any circumstance. Please don't ask and if you do, don't cry when we say no.
  • ABSOLUTELY NO RETURNS ON ELECTRICAL PARTS, GRAPHICS (STICKERS OR DECALS), SUPERMOTO KITS OR CD REPAIR MANUALS.
  • ABSOLUTELY NO RETURNS AFTER 30 DAYS OF INVOICE DATE.
  • ABSOLUTELY NO RETURNS ON INTERNATIONAL ORDERS.
  • All items must be returned in original packaging in resalable condition with original labels or no refund will be issued, no exceptions.
  • No returns will be authorized for Repair Manuals of any kind
  • No returns on any item purchased from the Closeout category.

Restocking Fee

There is a 20% restocking fee on all returns and order cancellations.

 
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