Checkout: My credit card is being declined. What do I do?

Currently, we support Visa, MasterCard, and Discover. Here are some problems you could be having:

  • Make sure you have entered the correct card number, expiration date and security code without spaces or dashes.
  • Verify that you are entering the exact billing address as it appears on your card statement. If your address and zip code do not match, the AVS (Address Verification System) will cause your payment to be declined. 
  • If your payment is declined more than 3 times in 30 minutes, you will be locked out of our checkout process for 3 hours. This is a security measure to prevent people from using or verifying stolen credit cards. Please recheck your information and try again later.

If you enter the incorrect billing address, you will receive an error similar to this:

Declined (Authorization with the card issuer was successful but the transaction was declined due to an address or ZIP code mismatch with the address on file with the card issuing bank based on the settings in the Merchant Interface. 

When this happens, your issuing bank has approved the transaction so it may appear that you have been charged for the transaction. THIS IS NOT THE CASE! This is simply your issuing bank reserving the funds in preparation for the charge. This reserve or authorization usually expires in a day or two when the authorization is not captured. Please do not contact us insisting that we refund your card because there are simply no funds to return. Please educate yourself on these security policies and attempt to use the exact billing address with every purchase. 

If you have any other problems even after following this procedure, please contact help@ktm-parts.com and we will resolve your issue.

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